The flow of a policy from application to issue can be a tortuous path, full of bottlenecks and delays, and fraught with opportunities for mistakes. Underwriters can receive incomplete apps, forcing them to manually go back through records or reintroducing client contact to fill in the blanks. Agents often aren’t on the same page as the underwriters, adding communication problems to the existing challenges of distribution management. Third-party providers are haphazardly integrated into channels without organization or consistency. Through all of this, customer service suffers.
The key to turning things around? Helping your agents help you.
Give your agents the power to serve your customers better, faster and with unparalleled responsiveness. STG Point of Sale can get the process rolling in the right direction, saving the time and energy of both agents and home office personnel.
STG Point of Sale empowers your producers to serve your customers better. It enables producers to get more from each client contact, begin underwriting, risk scoring and printing necessary documents. The STG Point of Sale module intuitively handles every aspect of customer/agent interaction.
- Easy and straightforward Quick Quote screen data entry, increasing producers’ ability to provide timely and responsive client services
- Online quote generation capability
- Automated synchronization for quote/application and customer information with legacy applications
- Allows application binding by agencies/insured
- Integrated producer/underwriter workflow
- On-demand printing of new business policy forms
- View-only customer service for policy related information
- Online MVR/ CLUE and ADD request/response
- Online payment processing – supports ACH and Credit Card processing
- Configurable security controls for information dissemination in channel hierarchy
- Ability to encrypt and store passwords in configuration file
- Out-of-box integration with leading comparative raters
