Offshore IT Outsourcing

The client is a leading supplier of systems within the public sector and social housing marketplace in the UK.   They were one of the pioneers in offshoring IT applications. In order for them to stay ahead of competition, it was critical that they had functionally rich applications that could keep pace with frequent legislative changes.   Mastek, who has been a partner with the client for over a decade, rewrote their suite of products to an industry standard architecture, considerably improving the system uptime, stability and performance. This technical refresh laid the foundation for feature enhancements going forward. Mastek developed a state-of-the-art user interface to integrate all the Revenues and Benefits applications.   The application portfolio was consolidated reusing most of the existing application components.   Over a period of time, design improvements and optimized processes implemented by Mastek led to enhanced application usability and customer services, whilst reducing costs.   At the same time, Mastek's service delivery architecture enabled seamless integration with third party applications.   All these positively impacted the overall ROI. The costs saved were reinvested in new strategic projects, including the development of a CRM product for the local government market.   Mastek's Strategic Application Management capabilities have since allowed the client to generate high levels of customer satisfaction and improve market share.   Engagement Facts Leading software service provider for Local Government Products touch the lives of approx 5 million UK citizens Ongoing engagement for 10 years Flexible capacity model - 50+ Mastekeers   Technology Facts Database: CA OpenRoad, INGRES Development: C and C++, Java Platform: Sun Solaris/Unix Servers and Windows Desktops top